Shipping Policy

1. SHIPMENT AND HANDLING PERIOD

1.1 ALL ORDERS ARE SUBJECT TO A HANDLING PERIOD BEFORE SHIPMENT, USUALLY 3 - 5 BUSINESS DAYS. 

1.2 MOST ORDERS LEAVE THE WAREHOUSE WITHIN 3-5 BUSINESS DAYS AFTER RECEIPT OF PAYMENT. 

1.3 YOU WILL THEN RECEIVE NOTIFICATION OF BOTH PROCESSING AND SHIPMENT. IN MANY INSTANCES, WE ARE SHIPPING FROM OUR WAREHOUSES IN EITHER GERMANY OR ASIA. IF FROM GERMANY OR ASIA, PLEASE EXPECT 12 - 21 BUSINESS DAYS TO RECEIVE YOUR ORDER. 

1.4 ORDERS MAY BE CANCELLED IF THEY HAVE NOT BEEN PROCESSED AND SHIPPED. AFTER THEY HAVE BEEN PROCESSED THEY CAN NOT BE CANCELLED. 

1.5 PLEASE MAKE SURE TO PROVIDE THE CORRECT SHIPPING ADDRESS. QUANTUMFACTORY AND HER AFFILIATES CAN NOT BE HELD RESPONSIBLE FOR ITEMS SHIPPED TO INCORRECT ADDRESSES PROVIDED BY THE BUYER. IN SUCH CASES, THE BUYER WILL BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES INCURRED TO SHIP TO THE CORRECT ADDRESS. 

1.6 IN SOME CASES, INTERNATIONAL SHIPMENTS WILL REQUIRE IMPORT/CUSTOMS TAXES TO BE PAID. THESE WILL BE THE RESPONSIBILITY OF THE BUYER UNDER ALL CIRCUMSTANCES. QUANTUMFACTORY AND HER AFFILIATES WILL NOT BE HELD RESPONSIBLE FOR CUSTOMS TAXES. 

2. LOCATION DISTRIBUTION CENTER. 
2.1 OUR PRIMARY WAREHOUSE IS IN GERMANY, BUT MOST OF OUR SPECIALTY ITEMS ARE LOCATED IN OUR SECONDARY DISTRIBUTION CENTER IN SHANGHAI CITY, CHINA. 

3. PACKAGING
3.1 FOR LOGISTICAL REASONS, ITEMS WILL SOMETIMES BE SENT IN SEPARATE PACKAGES. PLEASE KEEP THIS IN MIND WHEN RECEIVING DELIVERIES. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT US.

4. SHIPMENT DESTINATIONS.
WE ARE ONLY ABLE TO SHIP WITHIN THE UNITED STATES AT THIS TIME, WITH THE EXCEPTION OF APO/FPO/DPO ADDRESSES. WE APOLOGIZE FOR ANY INCONVENIENCE.